Privacy Policy

1. Who We Are

Hoss Automation LLC (“Hoss Automation,” “we,” “us,” or “our”) is an Indiana limited liability company headquartered in Greenfield, Indiana. We operate the website at HossAutomation.com and provide business automation consulting services. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website or interact with our services.

Questions about this Policy? Contact Nicholas M. Hochstedler at Nick.Hochstedler@HossAutomation.com.

2. Information We Collect

Information you provide to us

• Contact form submissions: name, business name, email address, phone number (optional), and the free-text message describing your automation needs.
• Correspondence you send directly to our email address or phone.
• Information exchanged during discovery calls, proposals, and signed engagements.

Information collected automatically

• Standard web log and analytics data: IP address, browser type, operating system, pages visited, time on page, referring URL, approximate geographic region.
• Cookies and similar technologies set by our website host (Automattic, Inc. / WordPress.com) for essential site functionality and aggregate visitor analytics.

3. How We Use Your Information

We use the information described above to:

• Respond to inquiries and follow up on discovery call requests.
• Deliver services to clients who have signed engagements with us.
• Communicate about active projects, retainer services, and billing.
• Operate, maintain, and improve our website and services.
• Comply with legal, tax, and record-keeping obligations.

We do not sell your personal information. We do not add you to marketing email lists based on a contact form submission without your explicit consent.

4. Sensitive Information — Do Not Submit

The contact form on this website is not a secure channel for sensitive personal or regulated information. You must not submit through our contact form:

• Protected Health Information (PHI) or any information subject to HIPAA.
• Social Security numbers, driver’s license numbers, or other government-issued identifiers.
• Financial account numbers, credit card numbers, or bank information.
• Passwords, authentication credentials, or access tokens.
• Any other information classified as sensitive or regulated under applicable law.

If your inquiry involves sensitive information, please contact us directly by phone at (317) 850-1570 so we can arrange an appropriate secure channel before any sensitive data is shared.

5. How We Share Your Information

We share your information only as described below:

• Website hosting and infrastructure: our website is hosted on WordPress.com, operated by Automattic, Inc. WordPress.com and its integrated services (including Jetpack analytics) process standard web traffic data on our behalf in accordance with Automattic’s privacy practices.
• Email delivery: contact form submissions are routed to our business email at Nick.Hochstedler@HossAutomation.com, which is hosted on Google Workspace (operated by Google LLC).
• Professional advisors: we may share limited information with attorneys, accountants, or other professional advisors bound by confidentiality obligations.
• Legal compliance: we may disclose information if required by law, court order, subpoena, or governmental request, or to protect our legal rights, safety, or property.
• Business transitions: in the event of a sale, merger, reorganization, or similar transaction involving Hoss Automation LLC, customer information may transfer to the successor entity as part of that transaction, subject to applicable privacy obligations.

We do not share contact form submissions or client information with advertisers, data brokers, or third-party marketing services.

6. How We Protect Your Information

We use commercially reasonable administrative, technical, and physical safeguards to protect your information, including:

• HTTPS/TLS encryption for data transmitted to and from our website.
• Access controls limiting who can view contact form submissions and client records.
• Limited data retention as described in Section 7.
• Vendor due diligence on our primary service providers (Automattic, Google).

No system is completely secure, and no method of transmission or storage is guaranteed. If you become aware of a potential security incident affecting your information, please notify us immediately at Nick.Hochstedler@HossAutomation.com.

7. How Long We Keep Your Information

• Contact form submissions where no engagement follows: retained for up to three (3) years, then deleted or de-identified.
• Client records (signed agreements, project communications, invoices): retained for seven (7) years after engagement ends, consistent with Indiana business record-keeping standards and federal tax retention requirements.
• Website analytics and web log data: retained per the default retention policies of WordPress.com and Jetpack.

You may request earlier deletion of your information as described in Section 9.

8. Cookies and Tracking Technologies

Our website uses cookies set by WordPress.com and its built-in analytics feature (Jetpack Stats). These cookies support essential site functionality, maintain session state, and provide aggregate visitor analytics. We do not currently use third-party advertising cookies, cross-site trackers, or behavioral ad networks.

Most web browsers allow you to disable or manage cookies through their settings. Disabling cookies may affect certain features of this website. The website honors Global Privacy Control (GPC) signals where technically feasible.

9. Your Privacy Rights

Depending on your state or country of residence, you may have rights under applicable privacy laws, including:

• The right to know what personal information we have collected about you.
• The right to request access to a copy of your personal information.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information.
• The right to opt out of the sale or sharing of personal information (we do not sell or share data for targeted advertising).
• The right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, email Nick.Hochstedler@HossAutomation.com with the subject line “Privacy Rights Request.” Include enough information for us to verify your identity and scope the request. We will respond within the timeframes required by applicable law, typically within thirty (30) to forty-five (45) days.

State-specific rights

Indiana residents: as of January 1, 2026, the Indiana Consumer Data Protection Act (CIDPA) grants Indiana consumers rights to access, correct, delete, and port certain personal data, and to opt out of sale, targeted advertising, and profiling in furtherance of decisions producing legal or similarly significant effects.

California residents: the California Consumer Privacy Act (CCPA) grants similar rights, including the right to know, right to delete, right to correct, and right to opt out of the sale or sharing of personal information. We do not sell personal information.

Residents of Virginia, Colorado, Connecticut, Utah, Texas, Montana, Oregon, and other states with comprehensive consumer privacy laws: you have rights comparable to those above under your state’s law.

European Economic Area and United Kingdom residents

We process your personal data on the lawful bases of consent (for optional communications) and legitimate interest (for responding to inquiries and operating our business). You have rights of access, rectification, erasure, restriction of processing, data portability, and objection to processing. You may lodge a complaint with your local data protection authority.

10. Children’s Privacy

This website is not directed to children under thirteen (13) years of age. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information through this website, please contact us immediately at Nick.Hochstedler@HossAutomation.com so we can delete it.

11. Third-Party Services and Links

Our website may link to external services and resources, including email clients via mailto: links and phone dialers via tel: links. Once you leave our website, this Privacy Policy no longer applies to those third-party services. We encourage you to review the privacy policies of any third-party services you interact with.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be indicated by updating the “Last Updated” date at the top of this page, and where appropriate, by additional notice on the website or by email to active clients. We encourage you to review this Policy periodically.

13. Governing Law

This Privacy Policy is governed by the laws of the State of Indiana, without regard to its conflict of laws principles. Any dispute arising from or related to this Policy shall be resolved in the state or federal courts located in Hancock County, Indiana.

14. Contact Us

For any questions about this Privacy Policy, your personal information, or to exercise your privacy rights:

Hoss Automation LLC
Attn: Nicholas M. Hochstedler, Founder
Greenfield, Indiana
Email: Nick.Hochstedler@HossAutomation.com
Phone: (317) 850-1570

SMS / Text Messaging (Missed-Call Text-Back)

Section added July 16, 2026.

If you call one of our published business phone numbers and your call is not answered, we may send you an SMS text message from that same number to follow up on your inquiry. Your replies continue that conversation so we can capture your request and have a team member follow up. Message frequency varies by conversation. Message and data rates may apply. Consent to receive these messages is not a condition of any purchase.

You can opt out at any time by replying STOP, which immediately and permanently stops all messages from us. Reply HELP for help or contact us using the information above.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding vendors acting on our behalf solely to deliver the messages (such as our SMS platform provider).

Full program terms are available at hossautomation.com/sms-terms.